1. What is Octoswap?
Octoswap is a reliable and fast cryptocurrency exchange platform that allows users to swap cryptocurrencies without registration or additional fees. We ensure transaction security and offer competitive exchange rates.
2. How does Octoswap work?
1. Select the cryptocurrency you want to exchange and the one you want to receive. 2. Enter your wallet address to receive the funds. 3. Send the amount to the specified address. 4. Receive the funds in your wallet once the exchange is completed.
3. How secure is Octoswap?
We use advanced encryption technologies and do not store your personal data. All transactions are processed with maximum security.
4. Does Octoswap store my funds or data?
No. Octoswap does not store users' funds or personal data. We provide a non-custodial exchange service.
5. Are there any fees on Octoswap?
Octoswap does not charge hidden fees. The only fees are standard network fees, which depend on the chosen blockchain network.
6. Are there minimum or maximum exchange amounts?
Yes, the minimum and maximum amounts depend on the selected cryptocurrencies and are displayed during the exchange process. Please check the limits before sending funds.
7. How long does an exchange take?
Exchange time depends on the blockchain confirmation speed. It typically takes 5 to 30 minutes, but in rare cases, it may take longer.
8. What should I do if I sent an incorrect amount?
If you sent an amount different from the specified one, we will process the transaction and send you the equivalent in your chosen currency based on the amount received.
9. Can I cancel a transaction?
Unfortunately, blockchain transactions are irreversible. If you have already sent funds, the process cannot be canceled.
10. What cryptocurrencies does Octoswap support?
Octoswap supports a wide range of cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Monero (XMR), Bitcoin Cash (BCH), and many more. We support almost all existing blockchains. A complete list is available on our website.
11. Will new currencies be added?
Yes, we continuously expand the list of supported currencies. Stay updated through our website and social media channels.
12. How can I contact Octoswap support?
You can reach us through the chat on our website or via Telegram at octoswap_support. For business inquiries, please email our support team at support@octoswap.io . We strive to respond to inquiries within 24 hours.
13. How can I track my transaction?
After starting an exchange, you will receive a unique transaction identifier (TX ID) to track your transaction's status.
14. Is registration required to use Octoswap?
No, registration is not required. We value your privacy.
15. Why is my transaction delayed?
Delays may be caused by high network congestion in the blockchain. If the delay exceeds one hour, please contact our support team.
16. How can I ensure the exchange rate is favorable?
We provide up-to-date and competitive exchange rates. You can compare our rates with other services before initiating an exchange.
