Privacy policy
1. Information We Collect
1.1 Depending on your interaction with our services, we may collect the following types of information:
• Email addresses for communication and account-related purposes.
• Transaction logs to facilitate and track crypto exchanges.
• Data from cookies and similar technologies, including your IP address, operating system, and browser type, for system improvements and analytics.
1.2 Our website uses cookies to enhance your experience and analyze service usage.
• You can refuse or restrict cookie usage through your browser settings.
• Essential cookies required for website functionality will remain active.
2. Why We Collect Your Information
2.1 We collect only the minimum personal data necessary to provide our services effectively and securely.
2.2 The purposes for collecting your information include:
• Communication regarding your transactions and account status.
• Improving user experience through analytics and system optimization.
• Compliance with legal and regulatory requirements, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.
2.3 Octoswap does not sell, trade, or rent your personal information to third parties for marketing purposes.
3. Legal Grounds for Processing Data
3.1 By agreeing to this Policy, you provide explicit consent for the processing of your personal data.
3.2 Octoswap processes data based on the following:
• Your consent, as required by applicable law.
• Our legitimate interest in ensuring the security and functionality of our services.
3.3 You can withdraw your consent at any time by contacting us.
• Withdrawal of consent may result in limited functionality or inability to use certain services.
4. Sharing Personal Information
4.1 Octoswap works with third-party providers to support business operations, including:
• Cryptocurrency exchange services.
• AML/KYC verification providers.
• Payment processors for authorized transactions.
4.2 These third parties are required to uphold confidentiality and comply with this Policy.
• Personal data may also be shared with law enforcement agencies when required by law.
5. Data Security
5.1 We employ industry-standard security measures to protect your data, including:
• Encryption for data transmission.
• Regular vulnerability testing and security audits.
• Password-protected access to sensitive data.
5.2 Despite our efforts, no method of electronic transmission or storage is completely secure.
• In the event of a data breach, we will notify affected users and regulatory authorities promptly.
6. Data Retention
6.1 Personal data is retained only as long as necessary for:
• Providing services.
• Compliance with legal obligations.
6.2 Typically, data is retained for three years after your last interaction with Octoswap, unless a longer retention period is required by law.
7. User Rights
7.1 As a user, you have the right to:
• Access and review personal data we hold about you.
• Request corrections or deletions of inaccurate or outdated data.
• Withdraw consent for data processing.
• Receive a copy of your data in a structured, machine-readable format.
7.2 Requests can be made by contacting us at [Support Email].
8. Children’s Privacy
8.1 Octoswap’s services are not intended for individuals under the age of 18.
• We do not knowingly collect personal data from minors.
• If we discover that data from a minor has been collected, we will promptly delete it from all systems.
9. Cross-Border Data Transfers
9.1 Your data may be transferred to and processed in countries outside your own.
• Such transfers are conducted in compliance with applicable laws to ensure adequate protection.
10. Cookies and Tracking Technologies
10.1 Octoswap uses cookies to:
• Recognize returning users.
• Analyze website performance and user behavior.
• Enhance security and prevent fraudulent activities.
10.2 Types of cookies used:
• Essential cookies for core functionality.
• Analytical cookies for performance insights.
• Functional cookies to remember user preferences.
10.3 Users can manage cookie preferences through browser settings.
11. Force Majeure
11.1 Octoswap is not liable for any delays or failure in performance resulting from circumstances beyond our reasonable control, including but not limited to:
• Acts of God.
• Natural disasters.
• Governmental actions.
• Technical interruptions.
• Cyberattacks.
12. Policy Updates
12.1 This Policy may be updated periodically to reflect changes in laws, regulations, or our practices.
• Updates will be posted on this page with a revised effective date.
• If significant changes are made that affect user rights, we will notify users in advance via email or an alert on our website.
13. Contact Information
13.1 For questions or concerns about this Policy or your data, contact us at [Support Email].
14. Payment Data
14.1 Octoswap does not store payment card or banking information directly.
• All transactions are processed through secure payment gateways compliant with the Payment Card Industry Data Security Standard (PCI DSS).
• Cryptocurrency payments are processed through encrypted protocols to ensure maximum security.
14.2 Payment data is used only for the purpose of processing authorized transactions and is not shared with unauthorized third parties.