Terms of use

These Terms of Use (the “Terms”) govern your (“User,” “You”) use of the services provided by Octoswap, including the website (the “Site”), its associated platforms, applications, and technologies (“Services”). By accessing or using Octoswap, you agree to comply with these Terms in full. If you disagree with any part of the Terms, you must immediately discontinue use of the Services.

1. Acceptance and Modifications

1.1 By using Octoswap, you confirm that you have read, understood, and accepted these Terms.

1.2 Octoswap may modify these Terms to improve the quality of its services or ensure compliance with applicable laws. Changes will be posted on the Site, and we aim to notify users in advance whenever possible.

1.3 If you do not accept the updated Terms, you must stop using the Services.

2. Services

2.1 Octoswap allows users to exchange one cryptocurrency for another through a seamless and automated process.

2.2 We strive to provide accurate and fair exchange rates, which are indicative and based on market conditions.

2.3 Users are provided with a unique wallet address for each transaction to ensure accuracy and security.

2.4 In the unlikely event of a delay or issue, Octoswap will make every effort to resolve the matter promptly and ensure user satisfaction, provided all instructions are followed.

2.5 Octoswap cannot reverse or recover funds sent to incorrect wallet addresses or incomplete transactions caused by user errors.

2.6 Any delays caused by blockchain congestion or compliance procedures will be handled as quickly as possible.

3. Restriction

3.1 You must not use Octoswap if you are located in or are a resident of jurisdictions prohibited by international sanctions or laws, including [List of Restricted Jurisdictions].

3.2 Users agree to only use Octoswap for lawful purposes and in compliance with these Terms.

3.3 Users must not:

• Use bots, scrapers, or automated tools to access the Services.

• Attempt to decompile, reverse-engineer, or disrupt platform operations.

• Provide false or incomplete transaction information.

4. Fees and Exchange Policies

4.1 Fees for exchanges are included in the displayed rates unless otherwise specified.

4.2 If market conditions change significantly during a transaction, Octoswap may complete the transaction at the most accurate available rate to protect the user from excessive losses.

4.3 Users are responsible for verifying all wallet addresses and transaction details before completing exchanges.

4.4 Refunds for incomplete or incorrect deposits will be processed, minus applicable fees, under fair and reasonable conditions.

5. Compliance and AML/KYC

5.1 Octoswap is committed to complying with AML/KYC regulations to ensure the security of its platform and users. Users agree to provide accurate information and cooperate with any required compliance checks.

5.2 Transactions may be delayed or canceled if users fail to provide requested information or if inconsistencies are detected.

5.3 Octoswap may report any suspicious activity to relevant authorities to maintain compliance with applicable laws.

6. Limitations of Liability

6.1 Octoswap provides its services on an “As Is” and “As Available” basis, ensuring the best possible experience for its users under current conditions.

6.2 Users acknowledge that cryptocurrency transactions involve inherent risks, including volatility, technical issues, and delays. Octoswap is not responsible for losses resulting from these factors.

6.3 Octoswap’s liability is limited to the fees paid by the user for the transaction in question, under fair and reasonable circumstances.

7. Contact Information

For questions, concerns, or clarifications about these Terms or the Services, please contact us at [Support Email].

Notes

• Changes to the Terms are made at Octoswap’s sole discretion. While we aim to notify users, updates may be implemented without prior notice. Users are encouraged to check the Terms regularly.

** Resolution of issues is subject to Octoswap’s internal policies and the user’s compliance with instructions. Decisions regarding delays or disputes are final and at the sole discretion of Octoswap.

*** Significant market changes are defined as fluctuations of 5% or more within a 15-minute period. Octoswap reserves the right to adjust rates or cancel transactions based on internal risk management policies.

**** Refunds are subject to verification of compliance with these Terms. Additional fees, including network and administrative costs, may apply. Refunds are not guaranteed in cases of non-compliance or suspicious activity.

***** Octoswap’s AML/KYC policy outlines specific document requirements and procedures, which may vary by jurisdiction. Users must adhere to all requests for compliance information.Transactions delayed or canceled due to incomplete or inaccurate user information will not be prioritized. Octoswap is not liable for such delays.

Any liability claims are evaluated at Octoswap’s sole discretion. Users are responsible for understanding the risks associated with cryptocurrency transactions.